Q4 is the grand final for many retail and QSR businesses. Preparation often begins months in advance and includes hiring new employees, training them, and rostering them whilst ensuring wage costs are low enough to remain profitable. Staying compliant with the General Retail Industry Award (GRIA) and the Fast Food Industry Award (FFIA) adds an extra challenge, especially when most businesses are operating with extended trade, hiring more juniors, and keeping up with increased demand.
In this session, Tanda's Head of Insights - Dan Self - is joined by experts from the retail industry and QSR industry with decades of experience in tackling these challenges.
Alice Barbery has served as the CEO of Universal Stores since 2017, and has helped transform and grow the business from a privately owned family business to a listed entity with over 2000 employees and 80 locations across the country. Alice is also a board member for the National Retail Association.
Nitin Mittal serves as the Regional Director for Pizza Hut Australia. With 25 years of experience in the industry, Nitin has experienced QSR operations from the perspective of a frontline employee right through to operational management and provides a unique perspective from all stages of the business.
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